Steady Skill AI sells coaching and workshops rather than physical products, so there is nothing to return. This page brings together the no-refund and scheduling provisions in our Terms of Service. The same exceptions and legal protections apply.
1. No-refund policy
Payments are final and non-refundable, except where required by law or where we cannot provide the purchased service.
This policy applies to paid personal coaching, business coaching, session packages, and workshops. We do not offer refunds because you change your mind, cancel, miss an appointment, decide not to use remaining sessions, or do not achieve a particular personal or business outcome. Starting a package does not create a right to a partial refund for its unused hours.
If we cancel a paid service and cannot arrange a mutually acceptable replacement, we will refund the amount attributable to the service we cannot provide. Any unused package portion refunded for this reason is valued at the per-session package rate you actually paid.
Nothing in these terms removes a cancellation right, refund, remedy, or other consumer protection that cannot legally be waived. The policy applies to purchases made after it has been disclosed; it does not retroactively change an earlier purchase.
2. Scheduling and changes
Contact us before your appointment if you need to request a different time. Rescheduling is subject to availability and is confirmed only when we agree on the replacement appointment. A change of date does not make a purchase refundable.
Please join on time with a working computer, internet connection, and access to the tools we have agreed to use. Arriving late may shorten the time available before the scheduled end. A missed or canceled welcome call does not itself refund your coaching purchase; contact us to discuss the next step.